Fairlawns Club Members, frequently asked questions
Members FAQs
All you need to do is ask
You'll find answers to some of our most commonly asked questions below.
Can't find what you're looking for? Please get in touch - we'd be happy to help.
Thinks do change from time to time - so check for the most up to date details back here if you need to in the future.
Email club@fairlawns.co.uk or call us on 01922 450790
GENERAL QUESTIONS
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Arrival, parking and directions.
Please go to the health club entrance on the right-hand side as you approach the hotel, they will check you in.
There is a free, secure car park on site, monitored by a camera security gate on arrival and departure.
Please note Fairlawns is a secure gated car park however vehicles are left in the car park at the owner's risk. The management accepts no liability for loss or damage caused to any vehicle or its contents.
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How to use the booking app?
Our booking app allows you to manage your visits around other members to help you get the most out of your time with us.
You can book up to 2 weeks in advance for the pool, gym and thermal suite and up to 7 days in advance for classes.
With loads of times available for the gym, pool and thermal suite - you can book on the day. For classes we recommend booking as far in advance as you can - if there is no space do pop yourself on the waiting list as there are often changes.
If you cannot visit please do cancel your booking (especially classes) with as much notice as possible as it really helps your fellow members make the most of availability.
If you do forget to book - pop to club reception on the day - there may be a small wait but we will try to get you on the nearest available slot.
You can have up to 21 active bookings on the app at any one time.
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Are there any age restrictions?
To create an environment that everyone can enjoy, our spa and health club facilities (including the swimming pool) are for over 16s only. Â
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Is there a dress code?
Whilst we do not enforce a dress code to create an environment that everyone can enjoy please be respectful of other members.
Some things are essential - good hygiene, suitable clothing and footwear for the gym and classes, swimwear for the pool and thermal suite and we always recommend a pair of flip flops or sliders for moving around the thermal suite.
A refillable water bottle is always good too.
Any questions or concerns just let the team know.
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Use of mobile phones?
To create an environment that everyone can enjoy please be respectful of other members.
We are mindful of people being able to use their devices appropriately to measure workouts, read in the facilities and of course in case of emergency.
No recording or pictures, no playing music, streaming shows or taking phone calls in the facilities.  Phones should be on silent at all times.
We have a covered walkway at the front of the club should you wish to take calls.
Any questions or concerns just let the team know.
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Can I bring a guest?
Guest passes are included on our annual loyalty card.
For the interests of maintaining a relaxing atmosphere we only allow one guest at a time and you can book these on the link below or by emailing club@fairlawns.co.uk,
One guest at a time and please accompany your guest at all times.
2024 offers include:
- One four hour guest pass each season - WINTER (Jan-Mar) SPRING (Apr-June) SUMMER (July-Sept) AUTUMN (Oct-Dec)
- Free Birthday four hour guest pass – valid the month of your birthday.
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Do I need to cancel if I can't attend a session I have booked?
Yes please do cancel visits (especially classes) with as much notice as possible as it really helps your fellow members make the most of availability.
If you fail to cancel regularly or do so at short notice we will write to you reminding you to do this in line with our terms and conditions of membership.
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Are there any medical conditions that prevent me from visiting?
Certain medical conditions may preclude you from some of the facilities and we recommend highlighting any medical needs to the team.
We will always do our best to help and advise wherever possible when booking. However, please bear in mind that our team are not medical professionals and we do not have access to your medical history.
Guests with heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies, recent surgery, cancer (within the last 5 years) should consult their doctor prior to undertake all heat experiences and take part in the fitness and relaxation facilities at their own risk. If you have any concerns please notify us in advance.
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Can I visit when pregnant?
We welcome pregnant members.
We will always do our best to help and advise however, please bear in mind that our team are not medical professionals and we do not have access to your pregnancy notes.
Please note most heat experiences including the hot tub are contra-indicated due to high temperatures. If you have and concerns please notify us in advance.
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Opening hours and further information.
All members can enjoy unlimited access to our gym, health club, pool, Thermal Suite and outdoor hot tub garden; along with our mind and body classes.
Monday - Friday    6:30 - 21:00
Saturday - Sunday   8:00 - 20:00
Public holidays     8:00 - 20:00Thermal Suite & hot tub garden open 9:00 - 20:00 daily.
Closed: New Year's Day, Christmas Day & Boxing Day. We also reserve the right to close on national or company celebration days, and for full days or early closures for staff training and/or motivation. These days will be commuicated and are limited in the interest of offering fantastic availability to our members.
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Do you do swimming lessons?
No we currently do not offer any swimming lessons.
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How do I book tennis?
Just like booking the gym - book tennis via the app or speak with one of the team. We have two courts available.
You can bring a guest with you for free up to six times of the year (excludes use of other facilities) and kids under 16 as many times as you like!
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How do I use the gym?
Book a gym induction - as a premium club all our members get a gym induction along with up to six personal programs a year included in their membership.
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Do you do personal training?
Yes - our longstanding team of highly trained PTs would be happy to look after you what ever your goals! Speak to club reception for really competitively priced offers whenever you need that extra help to really get results!
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How do I use the lockers?
We have coded lockers for your security and ease - no need to carry round a key.
- Choose a locker to store your belongings
- Close locker door
- Press 'Start' and select a 4 digit code
- Press 'lock'
- Lockers in use will flash red.
To open your locker...
- Press 'Start'
- Enter your 4 digit code
- Press 'lock'
- The locker will now open
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Do you have any special offers?
We are pleased to offer a members loyalty card alongside seasonal offers through the year via email or displayed in the club.
2024 offers include:
CLUB
- Introduce a new member & get one month free.
- Book up to six free exercise programmes every year to help hit your goals.
- Tennis Offers - Bring a guest with you to play tennis up to 6 times a year; bring kids under 16 as many times as you like (sign in with club reception).
- GUEST PASSES- one guest at a time please book at club@fairlawns.co.uk
- Free Birthday four hour guest pass – valid the month of your birthday.
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- One four hour guest pass each season
- WINTER (Jan-Mar)
- SPRING (Apr-June)
- SUMMER (July-Sept)
- AUTUMN (Oct-Dec)
- One four hour guest pass each season
SPA
- 10% off spa treatments & Elemis products at any time.
- 15% off treatments when you buy a course of three of the same treatment.
- 25% off any spa treatment booked & taken on the same day (Mon-Fri).
- Members save 25% off a spa day plus one guest can enjoy a 10% discount on their spa day (member must attend the same day).
HOTEL
- 10% off food & drinks in Bar 178 & Restaurant 178 - applies to member & up to three additional guests only.
- Complimentary bedroom upgrade to next room type up when booked directly with us (Sunday-Friday)
- Stay for free on the night of your event, when you book a private celebration event for over 40 guests.
- Do you sell vouchers and do I get a discount?
MANAGING YOUR MEMBERSHIP
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Cancellations
If you wish to cancel your membership we ask for it in writing to club@fairlawns.co.uk, we have the following policy in place in which we have tried to be fair.
If your request is made before the 15th of the month we will stop it from end of that current month, after the 15th day it will be cancelled from the end of the next month.
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Why do you charge a joining fee - is it negotiable?
We have charged a joining fee since day 1 and believe this shows a commitment to the club - meaning we have a stable membership full of great people who respect the facilities. It reflects many of the costs associated with signing you up and an annual loyalty card with great offers and loads of savings, so you should get more than the cost of it back over your membership term - be it for a year or longer!
Many of our members have also been with us since day 1 in 1998 - and they paid a joining fee back then, we hope you understand we have a fair and consistent approach.
Your joining fee covers you for continuous membership or for up to 10 years if you choose to cancel your membership at any time - if you wish to rejoin after a period of cancellation and your joining fee was paid over 10 years ago you will need to pay it again.
Please note: If you cancel your membership and wish to return as a member please note waiting lists may apply, ask the club team if you need to know more.
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Am I tied into a contract?
Unlike most clubs when you pay by direct debit we do not tie you into a contract - we like to be fair and you can cancel at any time by letting us know before the 15th of the month.
We are of course a business and to run it to the best of our ability and to keep investing in the team and club we like to have members who are committed and longstanding and fair to us if they decide to cancel so please aim to give us as much notice as you can.
Members who pay annually cannot cancel during their active membership, we only put membership on hold for medical reasons - in these circumstances your membership months are held until such time as you can return to the club.
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Do you have a waiting list?
Yes we currently have a waiting list - as we manage membership numbers to try to ensure all our members can have an enjoyable visit.
If you know anyone who wants to join ask them to email club@fairlawns.co.uk
If you are thinking of leaving and then coming back - you may have a wait on re-joining, please ask club@fairlawns.co.uk who will be happy to advise on average wait times.
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Can I pause my membership?
We only pause membership for medical reasons. In which case they need to be in writing to club@fairlawns.co.uk
However as we do not tie you into a contract if you plan to be away for a while you can cancel your membership. Please put it in writing to club@fairlawns.co.uk no later than the 15th day of the month.
Members can pause there membership for a maximum of six months, at which stage we ask for an update. Please note as we currently have a waiting list for membership you may not be able to re-join immediately on request - please speak to our club team for average waiting times.
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What happens if I miss a direct debit payment?
Direct debits always come out the first working day of the month. If the bank is unable to collect your direct debit payment you will be required to pay a fee of £15 together with any membership charges to resume your membership of the club.
If you do not make this payment by the 15th day of the month we will assume you wish to cancel your membership.
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How often do you review your prices
Just like running our homes - the club is subject to increased costs with our biggest factors being energy, wages , cleaning materials and chemicals.
We do our best to anticipate our annual costs to do a review once a year at the start of January. Whilst it has not happened in the 25 years of running the club - we do however reserve the right to do it at any point should unforeseen costs occur. In all cases you will be given 30 days notice and have the decision whether you wish to continue by letting us know by the 15th date of the month prior.
- Membership terms & conditions
SPA QUESTIONS
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How far in advance should I book treatments?
All treatments are subject to availability so it is best to book in advance of your visit.  We strongly recommend booking them in advance especially if you are visiting at peak times (including school holidays and weekends).
Of course if we have availability you are welcome to add treatments whilst here.
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What should I wear for treatments
Wear something comfortable, so when you dress at the end of the treatment you will feel relaxed.
During treatments, therapists are trained to respect client’s modesty at all times, and a sarong will be provided in the treatment for you to be covered.
This is a professional service and you will be required to wear underwear or swimwear, or request disposable underwear.
Special requirements for some treatments:
Pedicures – bring or wear flip flops.
All nail appointments – please note we do not remove gel polish or acrylics, where applicable nails need to be clear of these. We normally put these towards the end of the day and for these we suggest changing into your clothes before the treatment as nail polish can take up to one hour to dry fully.
- What time should I arrive for my treatment
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Do i get discounts on treatments?
We are delighted to give members a loyalty discount card each year- alongside seasonal members only offers.
2024 offers include
- 10% off spa treatments & Elemis products at any time.
- 15% off treatments when you buy a course of three of the same treatment. (new but existing offer)
- 25% off any spa treatment booked & taken on the same day (Mon-Fri).
- Members save 25% off a spa day plus one guest can enjoy a 10% discount on their spa day (member must attend the same day).Â
Stay tuned on your email for exclusive members offers too!
HOTEL QUESTIONS
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Can I go to the hotel for a coffee/drink/meal before or after using the health club?
Absolutely you are really welcome in the Restaurant and Bar 178 before or after you use the facilities - also members get a loyalty card with discounts and offers so check yours for details.
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Do I get a discount when I visit?
We love welcoming members to the hotel.
In appreciation for your loyalty we do an annual discount card. 2024 offers include:
- 10% off food & drinks in Bar 178 & Restaurant 178 - applies to member & up to three additional guests only.
- Complimentary bedroom upgrade to next room type up when booked directly with us (Sunday-Friday)
- Stay for free on the night of your event, when you book a private celebration event for over 40 guests.
Please do remember we are a family business, we do not inflate prices to allow for large discounts so offers cannot be used alongside offers and promotions - thank you for understanding.
