Fairlawns Spa, frequently asked questions

Spa FAQs

All you need to do is ask

You'll find answers to some of our most commonly asked questions below. Can't find what you're looking for? Please get in touch - we'd be happy to help.

We have now opened our 'Birch Cafe' offering a delicious new food concept for our spa day guests.  See below.

Any queries email spa@fairlawns.co.uk

Contact us Sample Birch Café Menu

GENERAL QUESTIONS

  • Do I get access to the facilities if I book a treatment?

    All of our treatments are available to be enjoyed individually, but access to the rest of our facilities is reserved for guests on Spa Days. 

    Please also book a spa day if you also wish to use Fairlawns Spa facilities.

    Guests staying in the hotel can add a 3-hour Thermal Suite pass to an overnight booking for just £30 per person (this is exclusively available to hotel residents). 

  • Can I pay to just use the facilities?

    We are sorry to maintain a relaxed atmosphere for guests we reserve the facilities for guests attending a Spa Day or those in the hotel who have purchased the three hour Thermal Suite pass.   

    If you wish to enjoy a treatment and access to facilities you may consider our Afternoon Escape Offer

    See Offer
  • Do you sell vouchers that you don’t have to book a date for, and how long are they valid?

    All of our spa day and treatment vouchers are available to purchase through Gifted and are generally valid for a 12 months unless it's a special offer with restricted dates. This means your recipient can book whenever they fancy a treat, as long as it’s within the validity period.

     

    See Vouchers
  • Are there any age restrictions?

    To create an environment that everyone can enjoy, our spa and health club facilities (including the swimming pool) are for over 16s. 

  • Arrival, parking and directions.

    Please go to the health club entrance on the right-hand side as you approach the hotel, they will guide you to the spa reception.

    There is a free, secure car park on site, monitored by a camera security gate on arrival and departure.

    Click here for directions
  • Do you have any special offers?

    We update our offers throughout the year and you can see all our available packages here. To be the first to find out about any new offers, sign up to our mailing list and we’ll send you regular newsletters.

    Special Offers
  • Do I get free use of the facilities if I book a hotel room?

    As a hotel guest, you'll get full use of our fully-equipped gym at no extra cost.

    If you want to use the swimming pool, Thermal suite & hot tub garden you can add a 3-hour Thermal pass for just £30 per person.

    Fancy spending a little longer in the spa? You can always combine your stay with a spa day from just £100.

  • Cancellations

    We understand on occasion there is the need to cancel, and have the following terms and conditions in place in fairness to both yourselves and to us.

    Terms and Conditions
  • Are there any medical conditions that prevent me from visiting?

    Certain medical conditions may preclude you from having some of the treatments and all treatments are carried out subject to completion of a medical questionnaire.

    We will always do our best to help and advise wherever possible when booking. However, please bear in mind that our team are not medical professionals and we do not have access to your medical history.

    Guests with heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies, recent surgery, cancer (within the last 5 years) should consult their doctor prior to booking and undertake all heat experiences or spa treatments at their own risk. If you have any concerns please notify us in advance.

    Terms and Conditions
  • Can I visit when pregnant?

    We welcome pregnant guests and have a range of treatments and packages specifically for mums-to-be.

    We will always do our best to help and advise wherever possible when booking. However, please bear in mind that our team are not medical professionals and we do not have access to your pregnancy notes.

    Please note most heat experiences are contra-indicated due to high temperatures. If you have and concerns please notify us in advance.

    Terms and Conditions
  • Opening hours and further information.

VISITING FOR A TREATMENT

  • Do I get access to the facilities if I book a treatment?

    All of our treatments are available to be enjoyed individually, but they don’t include access to the rest of our facilities.

    If you wish to use the facilities, please book a spa day or add a 3-hour Thermal pass to an overnight booking for just £30 per person.

  • How far in advance should I book treatments?

    All treatments are subject to availability so it is best to book in advance of your visit.   We strongly recommend booking them in advance especially if you are visiting at peak times (including school holidays and weekends).

    Of course if we have availability you are welcome to add treatments whilst here.

  • What should I wear for treatments

    Wear something comfortable, so when you dress at the end of the treatment you will feel relaxed.

    During treatments, therapists are trained to respect client’s modesty at all times, and a sarong will be provided in the treatment for you to be covered.

    This is a professional service and you will be required to wear underwear or swimwear, or request disposable underwear.

    Special requirements for some treatments:

    Pedicures – bring or wear flip flops.

    All nail appointments – please note we do not remove gel polish or acrylics, where applicable nails need to be clear of these. We normally put these towards the end of the day and for these we suggest changing into your clothes before the treatment as nail polish can take up to one hour to dry fully.

     

    Book Treatments
  • Can I visit the hotel bar or restaurant when coming for a treatment?

    You are very welcome to visit our Bar 178 before or after your treatment for a light meal or drink.

    Should you wish to join for afternoon tea, lunch or dinner in Restaurant 178 we recommend pre booking.

    Book Restaurant
  • What time should I arrive for my treatment

    We always recommend arriving 15 minutes before your appointment, you can relax in the lounge with a complimentary hot or cold drink, and use the bathroom before your treatment.

    Please note late arrival may mean a shorter treatment.

    Book Restaurant

VISITING FOR A SPA DAY

  • How long is the spa day and what is included?

    All of our spa packages are bespoke, but they always include access to the full facilities: gym, pool, hot tub garden, Thermal suite, hydration station (including fruit tea & iced water), and exclusive access to the spa snug & Birch café.

    A selection of refreshments will be included in your package - please see your package for details.

    Additional refreshments can be purchased on the day.

    Spa days are from 10am -5pm. 

  • What is the maximum number of people I can book in for a Spa Day?

    In order to keep a relaxed atmosphere we limit bookings to 10 guests per party, we ask that guests are mindful of this when making reservations.

  • Can I book treatments for my Spa Day when I arrive?

    All treatments are subject to availability so it is best to book in advance so we can plan your day.

    Of course if we have availability you are welcome to add treatments on the day, however we strongly recommend booking them in advance if you wish to have similar times to the rest of your party and if you are visiting at peak times (including school holidays and weekends).

  • Can I pay a deposit for my spa day?

    In order to offer best availability to our guests we require full prepayment for all spa days.

  • What should I bring to the spa?

    You will need to bring
    • Swimwear
    • A refillable water bottle (not glass) to stay hydrated throughout the day.
    • Flip flops
    • An original or printed copy of any gift vouchers relating to the booking.

    You may like to bring
    • A book or magazine
    • Activewear including footwear for the gyms.
    • Extra swimsuit for dry areas and treatments. Plus a bag to take your wet belongings home.
    • Toiletries and hair styling tools (we provide hair dryers)

    We provide for you during the day

    • One towelling robe is included (additional robe hire £5.00)
    • Two towels – One for your day and an additional towel to shower at the end of the day (additional towel hire £1.50)
    • Toiletries in the changing facilities (shampoo, conditioner, body lotion, shower gel)

    Please note we recommend leaving jewellery and valuables at home as you may need to remove them for some treatments and facilities and we cannot be held responsible for any loss incurred.

  • What food and drink are included in a spa day?

    All of our spa packages are bespoke, a selection of refreshments will be included in your package - please see your package for details.

    Your complimentary refreshments and lunch are served in our exclusive Birch Café, including Hydration Station with herbal teas, iced waters and fruits, inclusive welcome refreshment, breakfast and lunch - see sample menus below.

    We request dietary requirements on booking, if you have not mentioned any special requirements or allergies please contact us in advance.

    Additional refreshments can be purchased on the day.   Please note we recommend limiting alcohol intake to one glass whilst using the spa facilities –as you need to drink responsibly when using the heat facilities and it is your responsibility to drink plenty of water to keep hydrated.

    Sample Birch Café Lunch Birch Cafe Welcome Refreshments
  • What time are my spa treatments?

    Treatments commence from 11am until 5pm and the exact times will be confirmed on arrival. Please contact us if you have not advised us of any travel arrangements that may affect treatment times. If you wish to add treatments please click here to book online or email spa@fairlawns.co.uk.

    We strongly recommend booking treatments in advance.

  • Do I need to bring my spa voucher?

    Please bring a hard copy of any gift vouchers with you to your booking to be surrendered at time of use.

    Purchase Gift Vouchers
  • What time are my spa treatments?

    Treatments commence from 11am until 5pm and the exact times will be confirmed on arrival. Please contact us if you have not advised us of any travel arrangements that may affect treatment times. If you wish to add treatments please click here to book online or email spa@fairlawns.co.uk.

    We strongly recommend booking treatments in advance.

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